Information & FAQs

General Information
FAQs
Venue Information
Concert Updates
Ticketing
Latest Updates

General Information

APO takes the health of our audience, musicians and staff very seriously. We are monitoring the global situation and following the advice of the Ministry of Health, regarding public events and mass gatherings. We are also working closely with the venue management Auckland Live, who are following the Ministry of Health's recommendations to ensure the safety and health of audience members.

As the situation is shifting quite quickly we will communicate with our audiences, artists and stakeholders appropriately as changes occur. The latest updates will be posted on the APO website, the APO Facebook page and the APO Ticketing line voicemail.

 
FAQs

Q. What will happen to APO concerts scheduled for the rest of the year?
A. All concerts scheduled for 2022 will still go ahead. However, we will reassess the schedule if there are further changes to the alert levels. If a concert is cancelled APO or Ticketmaster (depending where you purchased your tickets) will make contact with you with options.

Q. Will APO concerts for the remainder of 2022 have international artists?
A. Each concert will be as close as possible to what was first advertised. In some cases, the conductor or soloist may change as they are no longer able to come to New Zealand. This may also lead to changes in repertoire. If a guest artist is unable to perform or repertoire is changed, we will notify all ticket buyers of the change and your options. 

Q. How will the APO notify patrons regarding concert changes due to the Covid-19?
A. In the event of a change or further cancellation of planned events, we will notify subscribers via email and text message. If you bought your ticket through Ticketmaster they will contact you directly. Additionally, we will publish updates on the APO website and Facebook regarding any changes or cancellations.

Q. I feel unwell. Should I attend a concert I have a ticket for?
The Ministry of Health advice for anyone who feels unwell is to not attend a public event. We cannot offer refunds, however we will exchange your tickets for another concert or keep your funds on your account as credit if you are an APO Subscriber. Any enquiries should be directed to [email protected]. Refunds will only be issued in the event of a cancellation.

Q. I don’t feel safe in public spaces, may I have a refund?
We cannot offer refunds, however we will exchange your tickets for another concert or keep your funds on your account as credit if you are an APO Subscriber. Any enquiries should be directed to [email protected]. Refunds will only be issued in the event of a cancellation.

Venue Information

For the latest information about Auckland Live venues please visit their website for the latest information and updates by clicking the button below.

Ticketing

If you have purchased tickets to any events that has been cancelled please fill out our Ticketing Resolution Form to let us know how you would like us to proceed. Any other ticketing enquiries should be directed to [email protected].

What do I do about my tickets?

Q. I have tickets to a concert that is going ahead and I still want to attend. What do I do?
A. Nothing! Just show up with your tickets for the concert as planned on the scheduled date and time. We'll look after the rest.

Q. I have tickets to a concert that has changed and has a new name but I still want to attend. What do I do?
A. Nothing! Your ticket is still valid even if the title of the concert has changed. Just show up with your concert tickets on the scheduled date and time. We'll look after the rest.

Q. What if I can no longer attend a scheduled concert that I have tickets for?
A. Click the button below to let us know what you want to do with your tickets. We cannot offer refunds, however we will exchange your tickets for another concert or keep your funds on your account as credit. 

Q. I have tickets to a concert that has been cancelled. What do I do? 
A. Once a concert is cancelled APO or Ticketmaster (depending where you purchased your tickets) will make contact with you with options. For APO ticketholders there are a number of options to choose. These can be applied for via the APO Ticketing Resolution Form 

Q. I have tickets to one of the of the postponed concerts. What do I do?
A. We will be in touch soon with details on a new date, and we will ask you what you would like to do with your tickets.

Concert Updates

Due to the ongoing impact of COVID-19 some concerts have changed slightly, some have been rescheduled, some postponed until further notice and unfortunately some unavoidable cancellations. 

Links to Updates

Tue 16 November - Christmas Concert Cancellations for the APO

Wed 27 October - Further Concert Cancellations for APO

Wed 6 October - APO Concert Cancellations

Fri 17 September - Further APO concerts impacted due to Auckland Covid response

Wed 1 September - APO postpones further concerts due to Auckland Level 4 lockdown

Thu 26 August - APO concert impacted by COVID lockdown

This is not a situation we could have foreseen, and we appreciate your support during this challenging time. We hope that you stay safe and well and we look forward to sharing our performances with you and welcoming you back into the concert hall soon.